Al Fida General Trading Company

Welcome to Al Fida General Trading Company, located in Ras Al Khor, Dubai, United Arab Emirates. By accessing or purchasing from our website or offline sales channels, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Company Information

Company Name: Al Fida General Trading Company
Location: Ras Al Khor, Dubai, United Arab Emirates
Contact Number: +971 52 835 9445

Al Fida General Trading Company is engaged in the supply and distribution of office supplies, stationery items, cleaning products, pantry items, disposable products, air fresheners, and tissues through both online and offline sales channels across the UAE.

2. Acceptance of Terms

By using our website, placing an order, or purchasing any product, you confirm that you accept these Terms & Conditions in full. If you do not agree, please refrain from using our services.

3. Products & Services

We offer a wide range of commercial and household supplies including but not limited to:

  • Office supplies and stationery
  • Cleaning and hygiene products
  • Pantry and breakroom items
  • Disposable and packaging products
  • Air fresheners and tissues

Product images are for illustrative purposes only. Actual packaging, color, or design may vary depending on availability.

4. Pricing & Availability

  • All prices are listed in United Arab Emirates Dirhams (AED) unless otherwise stated.
  • Prices may change without prior notice.
  • Product availability is subject to stock levels. We reserve the right to cancel or modify orders if products are unavailable.

5. Orders & Payment

  • Orders placed online are subject to confirmation and acceptance.
  • We accept approved payment methods displayed on our ecommerce platform.
  • Full payment must be received before dispatch of goods unless otherwise agreed in writing.

6. Delivery & Shipping

  • We deliver across Dubai and other selected locations within the UAE

  • Delivery timelines are estimates and may vary due to logistics, weather, or unforeseen circumstances.

  • Al Fida General Trading Company is not liable for delays beyond our control.

7. Returns & Refund Policy

  • Returns are accepted only for defective, damaged, or incorrect items delivered.

  • Any return request must be reported within 48 hours of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Refunds or replacements are subject to inspection and approval.

8. Bulk & Corporate Orders

Special pricing and customized supply solutions are available for corporate, office, and bulk buyers. Please contact us directly for quotations and long-term supply agreements.

9. User Responsibilities

You agree not to misuse the website or engage in fraudulent activities, including but not limited to false orders, unauthorized payment methods, or violation of UAE laws.

10. Intellectual Property

All website content including logos, product descriptions, images, text, and branding belongs to Al Fida General Trading Company and may not be copied or used without written permission.

11. Limitation of Liability

Al Fida General Trading Company shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or services, except as required by UAE law.

12. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

13. Amendments

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

14. Contact Information

For questions regarding our Terms & Conditions, orders, or services, please contact us:

📞 Phone: +971 52 835 9445

📍 Location: Warehouse No:8, Al Asmawi Commercial Building, Ras Al Khor Industrial Area-2 - Dubai